Good Customer Service In The Construction Industry- Online- 4 hours (CPD)

The course will go through the following topics in Good Customer Service in the Construction Industry and provide insights to the BC residential builders and professionals:
•    What good customer service means in the construction industry and tips on how to keep your clients happy and satisfied
•    How to build rapport, What is customer service and who are your customers
•    Sales and service turn-offs, how to manage and motivate a sales team, How to improve your customer service skills
•    Meeting expectations, Setting goals, Defined in your organization, Given life by the employees
•    Communication skills, The customer experience, Telephone techniques
•    Dealing with difficult customers, difficult people, stress and challenges assertively
•    How to be a problem solver, measure customer’s satisfaction, reinforce it.
•    Customer Service Vs. Customer Experience

The goal of the presentation is to educate the BC residential builders and trade people of the good customer service in the construction industry and how to work effectively with the customers for best outcomes.

This online course is facilitated by expert team of CPD Institute.


Module 1
Quiz 1

Module 2
Quiz 2
Created with